Terms and Conditions

Last updated: 09/05/2026

1. Introduction

Welcome to NorthEastStraps. By accessing or purchasing from our website, you agree to be bound by these Terms and Conditions.

These Terms apply to all visitors, users, and customers of the website.

2. Company Information

Business Name: NorthEastStraps

Email Address: support@northeaststraps.com

3. Products

We aim to ensure all product descriptions, specifications, images, and pricing are accurate. However, slight variations may occur.

All ratchet straps and load restraint products should be used in accordance with relevant safety guidance and load restraint regulations.

Customers are responsible for ensuring products are suitable for their intended use.

4. Pricing & Payment

All prices displayed on the website are in GBP (£).

We reserve the right to change pricing at any time without notice.

Payment must be made in full before goods are dispatched.

5. Shipping & Delivery

We aim to dispatch orders within the estimated timeframes shown on the website.

Delivery times are estimates only and may vary depending on courier services and external factors beyond our control.

Risk of loss or damage passes to the customer upon delivery.

Free delivery promotions may be subject to minimum order values.

6. Returns & Refunds

Customers may return unused items within 14 days of delivery.

Returned products must:

• Be unused

• Be in original packaging

• Be in resalable condition

We reserve the right to refuse returns that do not meet these conditions.

Refunds will be processed once returned goods have been inspected.

Customers are responsible for return shipping costs unless goods are faulty or incorrectly supplied.

7. Faulty or Damaged Goods

If you receive faulty or damaged goods, please contact us within 48 hours of delivery.

We may request photographs or additional information before arranging replacement or refund.

8. Limitation of Liability

To the maximum extent permitted by law, NorthEastStraps shall not be liable for:

• Indirect or consequential loss

• Loss of profits

• Damage caused by misuse of products

• Delays outside our reasonable control

Nothing in these Terms excludes rights provided under UK consumer law.

9. Intellectual Property

All website content including logos, text, images, and branding remains the property of NorthEastStraps unless otherwise stated.

Content may not be copied or reproduced without written permission.

10. Privacy

Your use of this website is also governed by our Privacy Policy.